Contact Us

Here is a list of frequently used numbers, as well as contacts for patient referrals, donations, volunteering, and more. We appreciate your call or email.

First-time appointment

There are two ways to request a first-time appointment:

1. Call +52-55-5424-7850 to contact Social Work and dial extensions: 3003, 3005, 1508-1515 from Monday to Friday, from 8 a.m. to 1 p.m.. Please be patient when trying to contact us, as we receive many calls daily, so communication may take some time.

2. Send an email to: mex-trabajosocial@shrinenet.org. The email response time is three business days. Don't forget to check junk mail or spam, because sometimes the answer will go there.

Follow-up visit

If you already have a registration number and ID card and have questions or concerns about your upcoming appointment, or if you wish to reschedule or cancel an appointment, contact the Outpatient Department at+52-55-5424-7850 ext. 1405, 1406 and 1408 from Monday to Friday, from 8 a.m. to 2 p.m..

You can also send an email to: Mex-cesubsecuentes@shrinenet.org.

Virtual visit (Fast Track)

For inquiries regarding email setup for connection, call +52-55-5424-7850 ext. 1420.

For technical support or connection problems, dial extensions: 3462/ 3463/ 3466.

Surgery Admissions

If you have any questions about your child's surgery appointment, please call +52-55-5424-7850 , option 2, from the menu, or dial extensions 1405, 1406, and 1408, for outpatient appointments.

Physical Therapy

If you have questions about your physical therapy appointment, please call +52-55-5424-7850 ext. 1101

Referral and Transfer for Patients

To refer or transfer a patient, contact the Department of Social Work at +52-55-5424-7850, option 3, from the menu or dial extensions 1503, 1508, 1509-1515 to obtain the relevant information.

Medical Record Summary

If you need a summary of a patient's medical record, contact Social Work at +52-55-5424-7850 ext. 1503, 1508, 1509- 1515 Monday through Friday, from 8 a.m. to 2 p.m..

Hospital Visits and Tours

Call +52-55-5424-7850 ext. 1002 or send an email to: informx@shrinenet.org.

Media and Public Relations

+52-55-5424-7850 ext. 1002 | Email: jornelas@shrinenet.org.

Volunteering and Donations

Email: informx@shrinenet.org | +52-55-5424-7850 ext. 1002.

Information on Pediatric Orthopaedic Subspecialty

+52-55-5424-7850 ext. 3437.